{"id":30,"date":"2025-03-18T11:03:34","date_gmt":"2025-03-18T11:03:34","guid":{"rendered":"https:\/\/krilala.eu\/faq\/"},"modified":"2026-05-28T01:47:08","modified_gmt":"2026-05-27T22:47:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/krilala.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"gsbp-b1c0678 alignfull\" data-type=\"section-component\">\n<div class=\"gsbp-415e9b1\" data-type=\"content-area-component\">\n<div>\n<h1>Frequently Asked Questions<\/h1>\n\n\n\n<div class=\"wp-block-group is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f81eb0b7 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\"><div class=\"wp-block-icon\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M11.776 4.454a.25.25 0 01.448 0l2.069 4.192a.25.25 0 00.188.137l4.626.672a.25.25 0 01.139.426l-3.348 3.263a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.362.263l-4.138-2.175a.25.25 0 00-.232 0l-4.138 2.175a.25.25 0 01-.363-.263l.79-4.607a.25.25 0 00-.071-.222L4.754 9.881a.25.25 0 01.139-.426l4.626-.672a.25.25 0 00.188-.137l2.069-4.192z\" \/>\n<\/svg>\n<\/div>\n\n\n<p>Shipping &amp; delivery<\/p>\n<\/div>\n\n\n\n<div class=\"gs_accordion_581 gs_collapsible gsbp-2fddc63\" data-type=\"accordion-component\">\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2fddc63-0\" id=\"gs-trigger-gsbp-2fddc63-0\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-7c5a75f\">Where do you deliver?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2fddc63-0\" id=\"gs-content-gsbp-2fddc63-0\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-4c310ec\">At the moment we deliver mainly within Finland. If you are interested in delivery to another country, please contact us and we\u2019ll check the options and price.<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2fddc63-1\" id=\"gs-trigger-gsbp-2fddc63-1\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-5d04085\">How much is home delivery?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2fddc63-1\" id=\"gs-content-gsbp-2fddc63-1\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-31a1f6e\">Home Delivery within Finland starts from 49 \u20ac.<br>The final price is shown at checkout before you confirm your order.<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2fddc63-2\" id=\"gs-trigger-gsbp-2fddc63-2\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-718cf6e\">Do you offer free shipping?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2fddc63-2\" id=\"gs-content-gsbp-2fddc63-2\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-05384c6\">Yes. For orders over 1 500 \u20ac within Finland we offer free home delivery.<br>If your order qualifies, the \u201cFree home delivery\u201d option will appear automatically at checkout.<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2fddc63-3\" id=\"gs-trigger-gsbp-2fddc63-3\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-8a3f6cc\">How long does delivery take?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2fddc63-3\" id=\"gs-content-gsbp-2fddc63-3\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-0d31a81\">Delivery time depends on the product. Many items are made to order or ordered from our partners, so the estimated delivery time is usually 2\u20136 weeks.<br>You will receive an email from us with more detailed information after placing your order.<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2fddc63-4\" id=\"gs-trigger-gsbp-2fddc63-4\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-1b2a933\">Will you carry the furniture inside?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2fddc63-4\" id=\"gs-content-gsbp-2fddc63-4\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-949454e\">By default, large items are delivered curbside or to the entrance of the building. If you need help carrying items inside or upstairs, please contact us before ordering and we\u2019ll see what we can arrange.<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-437f8d67 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--50)\"><div class=\"wp-block-icon\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M11.776 4.454a.25.25 0 01.448 0l2.069 4.192a.25.25 0 00.188.137l4.626.672a.25.25 0 01.139.426l-3.348 3.263a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.362.263l-4.138-2.175a.25.25 0 00-.232 0l-4.138 2.175a.25.25 0 01-.363-.263l.79-4.607a.25.25 0 00-.071-.222L4.754 9.881a.25.25 0 01.139-.426l4.626-.672a.25.25 0 00.188-.137l2.069-4.192z\" \/>\n<\/svg>\n<\/div>\n\n\n<p>Ordering &amp; payment<\/p>\n<\/div>\n\n\n\n<div class=\"gs_accordion_581 gs_collapsible gsbp-fb4d77c\" data-type=\"accordion-component\">\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-fb4d77c-0\" id=\"gs-trigger-gsbp-fb4d77c-0\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-2b43bc2\">What payment methods do you accept?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-fb4d77c-0\" id=\"gs-content-gsbp-fb4d77c-0\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-92fd296\">You can pay securely with major credit and debit cards, Klarna, and Apple Pay \/ Google Pay (where available). All payments are processed through trusted payment providers.<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-fb4d77c-1\" id=\"gs-trigger-gsbp-fb4d77c-1\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-007be40\">Can I get an invoice?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-fb4d77c-1\" id=\"gs-content-gsbp-fb4d77c-1\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-75755e4\">Yes. If you need an invoice for your company or for your own records, please mention it in the order notes at checkout or contact us after placing your order.<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-437f8d67 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--50)\"><div class=\"wp-block-icon\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M11.776 4.454a.25.25 0 01.448 0l2.069 4.192a.25.25 0 00.188.137l4.626.672a.25.25 0 01.139.426l-3.348 3.263a.25.25 0 00-.072.222l.79 4.607a.25.25 0 01-.362.263l-4.138-2.175a.25.25 0 00-.232 0l-4.138 2.175a.25.25 0 01-.363-.263l.79-4.607a.25.25 0 00-.071-.222L4.754 9.881a.25.25 0 01.139-.426l4.626-.672a.25.25 0 00.188-.137l2.069-4.192z\" \/>\n<\/svg>\n<\/div>\n\n\n<p>Returns &amp; damages<\/p>\n<\/div>\n\n\n\n<div class=\"gs_accordion_581 gs_collapsible gsbp-6e4e68e\" data-type=\"accordion-component\">\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-6e4e68e-0\" id=\"gs-trigger-gsbp-6e4e68e-0\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-441db46\">Can I return furniture?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-6e4e68e-0\" id=\"gs-content-gsbp-6e4e68e-0\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-260bc44\">Yes. If you need an invoice for your company or for your own records, please mention it in the order notes at checkout or contact us after placing your order<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-6e4e68e-1\" id=\"gs-trigger-gsbp-6e4e68e-1\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-c2f136d\">What if my order arrives damaged?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-6e4e68e-1\" id=\"gs-content-gsbp-6e4e68e-1\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-344746b\">If your item arrives damaged, take photos of the packaging and the product as soon as possible and contact us within 24\u201348 hours. We will work with you to find a solution \u2013 replacement, repair or refund, depending on the situation.<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-6e4e68e-2\" id=\"gs-trigger-gsbp-6e4e68e-2\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-13ef5df\">Didn\u2019t find the answer you were looking for?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-6e4e68e-2\" id=\"gs-content-gsbp-6e4e68e-2\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner gsbp-5e5e3dc\">Send us your question at krilalaoy@gmail.com and we\u2019ll be happy to help you personally..<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/shop\/\">Back to shop<\/a><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".gsbp-b1c0678{display:flex;justify-content:center;flex-direction:column;align-items:center;margin-top:0;margin-bottom:0;position:relative}.gsbp-415e9b1{max-width:var(--theme-normal-container-max-width, 100%);width:var(--theme-container-width, calc(100% - 40px))}.gs_accordion_581>.gs_item{border-top-left-radius:8px;border-bottom-left-radius:8px;border-top-right-radius:8px;border-bottom-right-radius:8px;overflow:hidden;border-width:1px;border-style:solid;border-color:var(--wp--preset--color--border, #00000012)}.gs_accordion_581 .gs_title{margin:0;padding:0}.gs_accordion_581 .gs_title button{font-size:1rem;background-color:#0000000d;border:0;padding:1rem 1.5rem;font-weight:400;text-decoration:none;display:flex;justify-content:space-between;align-items:center;width:100%;color:#000;cursor:pointer;column-gap:5px}.gs_accordion_581 .gs_title .gs_icon{width:17px;height:17px;transition:all .5s ease}.gs_accordion_581>.gs_item>.gs_content{max-height:0;overflow:hidden;transition:max-height .5s cubic-bezier(.42,0,.58,1),opacity .4s cubic-bezier(.42,0,.58,1);opacity:0}.gs_accordion_581>.gs_item[data-active]>.gs_content{max-height:5000px;opacity:1}.gs_accordion_581 .gs_content>.gs_content_inner{padding:25px;font-size:1rem;line-height:1.7rem}.gs_accordion_581>.gs_item[data-active]>.gs_title .gs_icon{transform:rotate(90deg)}.gsbp-2fddc63{position:relative;display:flex;flex-direction:column;row-gap:15px;column-gap:15px;align-items:stretch;justify-content:flex-start}.gsbp-05384c6,.gsbp-0d31a81,.gsbp-1b2a933,.gsbp-31a1f6e,.gsbp-4c310ec,.gsbp-5d04085,.gsbp-718cf6e,.gsbp-7c5a75f,.gsbp-8a3f6cc,.gsbp-949454e{text-align:left}.gsbp-fb4d77c{position:relative;display:flex;flex-direction:column;row-gap:15px;column-gap:15px;align-items:stretch;justify-content:flex-start}.gsbp-007be40,.gsbp-2b43bc2,.gsbp-75755e4,.gsbp-92fd296{text-align:left}.gsbp-6e4e68e{position:relative;display:flex;flex-direction:column;row-gap:15px;column-gap:15px;align-items:stretch;justify-content:flex-start}.gsbp-13ef5df,.gsbp-260bc44,.gsbp-344746b,.gsbp-441db46,.gsbp-5e5e3dc,.gsbp-c2f136d{text-align:left}","footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/krilala.eu\/en\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/krilala.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/krilala.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/krilala.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/krilala.eu\/en\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":0,"href":"https:\/\/krilala.eu\/en\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"wp:attachment":[{"href":"https:\/\/krilala.eu\/en\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}