Frequently Asked Questions
Shipping & delivery
At the moment we deliver mainly within Finland. If you are interested in delivery to another country, please contact us and we’ll check the options and price.
Home Delivery within Finland starts from 49 €.
The final price is shown at checkout before you confirm your order.
The final price is shown at checkout before you confirm your order.
Yes. For orders over 1 500 € within Finland we offer free home delivery.
If your order qualifies, the “Free home delivery” option will appear automatically at checkout.
If your order qualifies, the “Free home delivery” option will appear automatically at checkout.
Delivery time depends on the product. Many items are made to order or ordered from our partners, so the estimated delivery time is usually 2–6 weeks.
You will receive an email from us with more detailed information after placing your order.
You will receive an email from us with more detailed information after placing your order.
By default, large items are delivered curbside or to the entrance of the building. If you need help carrying items inside or upstairs, please contact us before ordering and we’ll see what we can arrange.
Ordering & payment
You can pay securely with major credit and debit cards, Klarna, and Apple Pay / Google Pay (where available). All payments are processed through trusted payment providers.
Yes. If you need an invoice for your company or for your own records, please mention it in the order notes at checkout or contact us after placing your order.
Returns & damages
Yes. If you need an invoice for your company or for your own records, please mention it in the order notes at checkout or contact us after placing your order
If your item arrives damaged, take photos of the packaging and the product as soon as possible and contact us within 24–48 hours. We will work with you to find a solution – replacement, repair or refund, depending on the situation.
Send us your question at krilalaoy@gmail.com and we’ll be happy to help you personally..